"Don came in as our Interim CIO and was quickly able to grasp our business model and provide immediate feedback and insight into our IT function. In a short period of time, Don helped us to better understand what we could and could not expect from our existing IT staff and infrastructure, while also helping bring a sense of calm and professionalism to a  chaotic situation. Don was able to interact with all levels of the organization to figure out where we needed to focus, what level of leadership we needed going forward, and to help us make informed decisions. When Don left after four months (after onboarding our new IT Director), the IT function was significantly improved and on a solid path forward. Don's ability to quickly understand a business model, assess a situation, and provide unbiased and professional advice led to a positive outcome for our organization."

 

Dennis Carter, CEO

TRA Medical Imaging

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“Don works well with physicians—listening to their concerns and needs and helping to explain organizational strategies in terms that make sense. He knows healthcare—not just technology—and understands that the changes in people and process determine the success or failure of technology projects.”

 

Kai Hansen

Physician EMR Champion and Internal Medicine Physician

Pacific Medical Centers

Seattle, WA

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"Don was able to look beyond technology and our IT organization to see other areas where we could improve our processes to better leverage technology. His ability to listen, learn quickly, and provide thoughtful feedback was invaluable. Don is not just a technology person but a business person.”

 

Chris Dwight

Chief Operating Officer

TRA Medical Imaging

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“Don’s ability to turnaround the operational aspects of an IT department to better align IT with the business strategies, laid a firm foundation for the future growth of our technology needs. He has the ability to quickly understand how other areas outside of IT function and to build strong relationships with those areas. A good listener and a strong mentor.”

 

Linda Marzano

Chief Operating Officer

Pacific Medical Centers

Seattle, WA

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"Don’s ability and willingness to interact with and listen to our physicians allowed our organization to make informed decisions about our IT capabilities, even when the decisions were not easy ones to make. The IT project prioritization process that Don led us through provided us with clarity about what was truly important to our organization—and where to focus our resources.  Don’s value to the organization was significant.”

 

Mike Dowd, MD, President

TRA Medical Imaging